One of our former athletes wanted to ask a few business questions. As I answered, I realized that I’d like to share my answers with you guys.
What is a typical day like for you?- To answer this one I decided to save myself some writing. You can read this post if you haven’t already.
As a manager, what do you do? My big responsibility now is staff education and training. The best way for me to make our business better is to have our staff be well prepared. I’m an educator and a quality control person for the company more than a day to day manager.
What advice can you give regarding career advancement for young managers? Know the area you are going to manage. “Walk a mile in their shoes”. Make sure you have done any job you will be supervising another in. Also, practice The Golden Rule , ” do unto others as you would have them do unto you”. Treat people as you would want to be treated.
What has been your biggest learning experience? There have been many. Starting a business was the biggest experience in itself. We started in an industry that really didn’t exist and had to find and nurture a market. This was very difficult with no business education. However, most of the successful business people I know had very little formal business education and did lots of things “wrong”. Hard work, common sense, and a strong desire not to fail corrects a lot of wrongs.
How does your organization use values, vision, and mission statements? To be honest, we don’t, at least not in any formal way. We keep it simple. We practice the Golden Rule. People always wonder how we have been so successful. I tell them if treating employees like family and treating customers like guests is good business, then we have figured out good business. Too many businesses lack common sense. Our philosophy is the customer is always right until they mistreat our employees, then they are wrong. Our employees matter more than our customers. We’ll lose a customer if our employee is correct. No customer is so important that they can mistreat an employee.
How does your organization use goals and objectives? Probably in a very simple way. The goal is a very large one. We want to change lives. I tell my staff we are in the life changing business, not the fitness business. We are the best medical practitioners in the world because we prescribe exercise and proper diet. The objective? Make people feel important. If you do that, you can be successful.