Archive for December 12, 2010

First Break All the Rules

Posted in Media, Random Thoughts on December 12, 2010 by mboyle1959 member Ray McCarthy recommended First Break All the Rules on the site a few weeks ago so I went and bought the book. Currently I now buy both the print and the audio. This allows me to listen in the car and come back home and make notes. ¬†The book is about “what the world’s great managers do differently” and is based on a Gallup study of over 80,000 managers.

I’m not done yet but I wanted to share something I read that has already changed me as a manager. The authors measured the strength of a workplace in the answers to twelve questions, I think the first six are the real keys:

1- Do I know what is expected of me at work?

2- Do I have the materials and equipment I need to do my work right?

3- At work, do I have the opportunity to do what I do best every day?

4- In the last seven days, have I received recognition or praise for doing good work?

5- Does my supervisor, or someone at work, seem to care about me as aperson?

6- Is there someone at work who encourages my development?

All of the above hit home but number four really struck me. “In the last seven days”? I know I don’t tell me employees enough how great they are and what a great job they do. Thanks Ray for making me a better owner and manager.